THE CHALLENGE
TechVentures had 500+ daily support inquiries, 4-hour response times, declining satisfaction.
THE SOLUTION
AI support agent trained on 2,000+ FAQs with NLP, deployed across web chat, WhatsApp, and email.
- Natural language understanding with context and sentiment
- Multi-channel: web, WhatsApp, email
- Smart escalation with full conversation context
- Weekly model improvements from feedback
RESULTS
80% automated queries, 3-second response time, satisfaction jumped from 3.2 to 4.8/5 within 6 weeks.