Last Updated: 31-01-2026

This Privacy Policy (“Policy”) explains how Planova collects, uses, stores, processes, and protects personal and non-personal data when You access or use Planova’s website, hosting services, servers, design, development, and related digital solutions (“Services”).

By using Planova’s Website or Services, You agree to this Policy.

1. Information We Collect

1.1 Personal Information

Information You voluntarily provide, including:

Full name

Email address

Phone number

Company name

Billing and payment information

Account login credentials

Failure to provide required information may prevent access to certain Services.

1.2 Technical & Usage Information

Automatically collected information, including:

IP address

Browser type

Device and operating system

Server logs

Website traffic data

Hosting usage metrics

1.3 Hosting & Server Data

For hosting, VPS, or server services, Planova may process:

Website files and databases

Application data

Email content hosted on Planova servers

Important: Planova does not access or monitor hosted content unless required for technical support, security, or legal obligations.

1.4 Communications

All communications via email, chat, tickets, or phone.

1.5 Feedback & Support Requests

Any reviews, complaints, or technical requests submitted by You.

2. How We Use Your Information

Planova uses Information to:

Provide and manage hosting, servers, and development services

Maintain server security and performance

Process payments and invoices

Deliver technical support

Customize and improve Services

Communicate updates and service notices

Prevent fraud, abuse, or unauthorized access

Comply with legal and regulatory requirements

3. Legal Basis for Processing (GDPR)

We process Personal Data based on:

Your consent

Contractual necessity

Legal obligations

Legitimate business interests (security, service improvement)

4. Cookies Policy

4.1 What Are Cookies

Cookies are small text files stored on Your device to improve Website functionality and performance.

4.2 How We Use Cookies

Session management and login

Website analytics

Security and fraud prevention

User preferences

4.3 Managing Cookies

You may disable cookies through browser settings. Some Website features may not function properly without cookies.

5. Data Sharing & Disclosure

Planova does not sell Your data.

We may share Information only with:

Payment gateways

Cloud infrastructure providers

Analytics and monitoring tools

Legal or regulatory authorities (when required)

All third parties are contractually bound to protect Your data.

6. Hosting & Server Confidentiality

Hosted data remains the property of the Client

Planova acts as Data Processor

Clients remain Data Controllers for hosted content

Access to hosted data is limited to authorized technical staff only

7. Data Security

Planova applies industry-standard security measures:

SSL/TLS encryption

Firewalls and intrusion detection

Secure server environments

Access control and monitoring

PCI-DSS–compliant payment processing

8. Data Retention

We retain Personal Data only as long as necessary for:

Active services

Legal compliance

Financial and tax obligations

Server backups follow predefined retention schedules.

9. International Data Transfers

Data may be stored or processed inside or outside Egypt depending on server location.

All transfers follow appropriate legal safeguards.

10. Your Rights

You have the right to:

Access Your Personal Data

Correct inaccurate data

Request deletion (subject to service termination)

Restrict or object to processing

Request data portability

Requests can be submitted via support or email.

11. Account Deletion

Upon account termination:

Hosting data is permanently deleted after the grace period

Certain records may be retained for legal or accounting purposes

12. Children’s Privacy

Planova Services are not intended for individuals under 18 years of age.

13. Contact Information

📧 privacy@planova.com.eg

📧 info@planova.com.eg