Planova – Service Cancellation & Refund Policy (Paymob Compliant)

Last Updated: 31-01-2026

This Service Cancellation and Refund Policy (“Policy”) applies to all services provided by Planova and governs payments processed through Paymob or any other approved payment method.

By completing a payment, You acknowledge and agree to this Policy.

1. General Payment Terms

All services are provided on a prepaid basis.

Payments are securely processed via Paymob using authorized payment methods (cards, wallets, etc.).

Fees are non-refundable unless explicitly stated in this Policy.

Refunds, when approved, are processed only through the original payment method used via Paymob.

2. Hosting Services Refund Policy

2.1 Shared Web Hosting

Eligible for a 14-day money-back guarantee for first-time subscriptions only.

Refunds exclude:

Domain registration or renewal

SSL certificates

Setup, migration, or customization fees

Abuse, violation of policies, or suspension voids refund eligibility.

2.2 VPS & Dedicated Servers

Non-refundable once activated or provisioned.

This includes setup fees, allocated resources, and configuration costs.

No partial refunds for unused periods.

3. Domains & SSL Certificates

Domain registrations, renewals, and transfers are strictly non-refundable due to registry policies.

SSL certificates are non-refundable once issued or activated.

4. Website Design & Development Services

Payments for design, programming, and development services are non-refundable once work has commenced.

If cancellation occurs before project start, a partial refund may be issued after deducting administrative and payment gateway fees.

Completed milestones are fully chargeable and non-refundable.

5. Service Cancellation

Clients may request cancellation at any time via the client dashboard or support ticket.

Cancellation prevents future billing but does not automatically entitle the Client to a refund.

Services remain active until the end of the paid billing cycle.

6. Refund Processing (Paymob Specific)

Approved refunds are submitted through Paymob’s official refund system.

Refund timelines depend on:

Payment method

Issuing bank or wallet provider

Typical processing time: 7–14 business days.

Planova is not responsible for delays caused by Paymob, banks, or third-party financial institutions.

7. Chargebacks & Payment Disputes

Clients must contact Planova support before initiating any chargeback.

Unauthorized chargebacks may result in:

Immediate service suspension

Permanent account termination

Any chargeback fees, penalties, or losses imposed by Paymob will be charged to the Client.

8. Suspension or Termination by Planova

Planova reserves the right to suspend or terminate services without refund in cases of:

Violation of Terms of Service or Acceptable Use Policy

Illegal activities or prohibited content

Security threats, abuse, or fraud

Non-payment or payment reversal

9. Exceptional Refunds

Refunds may be granted only at Planova’s sole discretion in exceptional cases, such as:

Service not delivered due to verified fault from Planova

Critical service failure directly attributable to Planova

All such cases are reviewed individually and are not guaranteed.

10. Policy Updates

Planova may update this Policy at any time.

Changes become effective once published on the Website.

11. Contact Information

📧 billing@planova.com.eg

📧 support@planova.com.eg